Terms & Conditions of Sale

1.1 Introduction

Welcome to FORMA ("we", "us", "our"). These Terms & Conditions govern the sale of products through our website. By placing an order you agree to be bound by these terms.

1.2 Definitions

Buyer / you – the individual or company purchasing goods from us.

Goods / products – 3D‑printed items offered for sale on our site.

Working day – Monday to Friday, excluding UK public holidays.

1.3 Order Process

• Add products to your cart and proceed to checkout.
• Review your order, delivery address, and total cost (including shipping).
• Complete payment via our secure provider (Stripe).
• You will receive an order‑confirmation email. A contract is formed once payment is accepted.

1.4 Pricing & Payment

• Prices are listed in GBP (£) and include VAT where applicable.
• We reserve the right to change prices at any time but confirmed orders are unaffected.
• Payment is taken in full at checkout via Stripe; we do not store card details.

1.5 Production & Lead Times

Most items are made to order. Typical production time is 2–4 working days. Estimated dispatch dates are shown on the product page and in the confirmation email.

1.6 Delivery

• UK orders ship via Royal Mail Tracked 48 (or equivalent). Delivery takes 2–3 working days after dispatch.
• International shipping options and transit times are shown at checkout.
• Risk passes to you upon delivery. Title passes once full payment is received.

1.7 Cancellations & Amendments

• You may cancel or amend an order before we begin production by emailing support@forma.co.uk.
• After production has started, cancellations are subject to our Returns policy (see 1.9).

1.8 Faulty or Mis‑described Goods

If your item is faulty or not as described, contact us within 14 days of receipt. We will arrange a repair, replacement, or refund in line with your statutory rights.

1.9 Returns & Right to Withdraw (Distance Selling)

• You have 14 days from delivery to return non‑custom goods for any reason.
• Custom‑made items (e.g. personalised colours, sizes) are exempt unless faulty.
• See full Refund & Shipping Policy for procedure.

1.10 Liability

We are not liable for indirect or consequential losses. Our total liability shall not exceed the price paid for the goods.

1.11 Governing Law

These terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.

1.12 Contact

FORMA – 123 Design Street, London, UK | Email: support@forma.co.uk | Tel: +44 20 1234 5678