Refund & Shipping Policy

3.1 Shipping

• Dispatch Time: Orders ship within 2–4 working days after production.
• UK Shipping: Royal Mail Tracked 48 – £3.99 or free over £50.
• International: Rates calculated at checkout. Customer is responsible for any import duties.

3.2 Order Tracking

You will receive a tracking link via email once your order has shipped.

3.3 Returns

• Contact support@forma.co.uk within 14 days of delivery.
• Items must be unused and in original packaging.
• Custom‑made items are non‑returnable unless faulty.
• Buyer pays return postage unless the item is faulty.

3.4 Refunds

• Once we receive and inspect your return, we will notify you.
• Approved refunds are processed to your original payment method within 7 working days.

3.5 Exchanges

If you need a different colour or size, please place a new order; we'll refund the original item once returned.