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Legal Information
Refund & Shipping Policy
3.1 Shipping
- Dispatch Time: Orders ship within 2–4 working days after production.
- UK Shipping: Royal Mail Tracked 48 – £3.99 or free over £50.
- International: Rates calculated at checkout. Customer is responsible for any import duties.
3.2 Order Tracking
You will receive a tracking link via email once your order has shipped.
3.3 Returns
- Contact support@forma.co.uk within 14 days of delivery.
- Items must be unused and in original packaging.
- Custom‑made items are non‑returnable unless faulty.
- Buyer pays return postage unless the item is faulty.
3.4 Refunds
- Once we receive and inspect your return, we will notify you.
- Approved refunds are processed to your original payment method within 7 working days.
3.5 Exchanges
If you need a different colour or size, please place a new order; we'll refund the original item once returned.